A new poll finds that workers are increasingly turning to AI to learn on the job, even when they don’t fully trust the results.
A survey from the American College of Education, which polled 1,046 US workers, finds that AI tools are becoming a go-to source for answers.
According to the survey, workers primarily rely on colleagues for answers to a question at 24%. But AI is now close behind at 23%, ahead of online search at 20% and well above managers at just 13%.
The behavioral shift is happening despite clear concerns about accuracy.
“65% of workers worry AI information may be inaccurate or incomplete.”
The findings also suggest that AI has already become an unofficial training department for much of the American workforce, one that employers have largely failed to keep pace with.
“63% of workers say AI teaches them skills their employer never formally trained them on. 54% of workers say their employer has not provided formal training on topics they had already self-taught through AI.”
The gap between how workers are actually learning and how employers are recognizing that learning is equally pronounced.
“34% of workers say their employer does not formally recognize or reward what they learn through AI. Workers spend an average of three-and-a-half hours per week using AI for work tasks, with about two of those hours dedicated specifically to learning.”
According to the ACE, the results reveal a new workplace pattern where AI triggers curiosity and fills skill gaps, often prompting workers to learn more about how to use the technology.
“48% of workers have either enrolled in formal training or seriously considered it as a direct result of first exploring a topic through AI.”
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