A new CBS News survey shows that despite the hype surrounding AI’s growing capabilities, the majority of Americans still have concerns about using the technology to replace humans in certain tasks.
The poll, which interviewed 2,500 US adults between March 16th and 19th, finds that the majority of Americans have no qualms about AI performing boring and impersonal tasks.
The study shows that 70% are comfortable with letting AI do online searches instead of humans, followed by text proofreading at 64%.
But the CBS poll finds that Americans are not so comfortable with the idea that AI will file or manage their taxes, health and finances. They are least comfortable with AI driving their taxis.
A closer look shows that 73% of Americans are not comfortable with AI driving their rideshare or taxi. About 67% are not comfortable with AI making medical diagnoses, 66% are not comfortable using the technology to handle their finances and investments and 58% are not comfortable with AI filing their taxes.
“They’re less comfortable with AI doing things that have more immediate and perhaps more consequential impact on them: making medical diagnoses, doing their taxes, handling their finances or driving their taxis.”
The poll also finds that 66% of Americans believe that AI will decrease jobs in the US, with 19% saying they believe it will increase jobs, and the remaining 15% thinking it will not affect jobs.
When asked whether tech firms will use AI in appropriate ways, 62% say the companies will probably or certainly not.
Earlier this month, CBS released a poll showing that more Americans view ICE favorably than AI, prompting billionaire Chamath Palihapitiya to urge tech CEOs to do a better job at building public trust.
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