Research and advisory firm Gartner believes that AI is a massive force that will drive business and IT leaders to transform the workplace.
Speaking at Gartner IT Symposium/Xpo in Barcelona, analyst Helen Poitevin says she sees AI disrupting the workplace in the coming years.
While she doesn’t expect the tech to trigger mass unemployment, Poitevin says employees must learn new skills to adapt to the incoming wave of AI adoption.
“Every day, 150,000 jobs will evolve through upskilling, while 70,000 more jobs will need to be rewritten, reworked, and redesigned. Executive leaders must plan their AI investments and goals to anticipate and manage these changes. They need to decide on their destination —whether to pursue human-first designs that emphasize supporting people in their work, or to select AI-first designs that aim to maximize efficiency by relying on AI to perform tasks.”
Gartner itself estimates AI will reshape tens of millions of jobs in the coming years.
“AI will indelibly alter how human workers perform work in the future. However, there will not be a jobs apocalypse. Instead, starting in 2028-2029, there will be job chaos created by the need to reconfigure, redesign, splinter and fuse over 32 million jobs each year.”
Gartner also outlines four scenarios for workforce evolution, including fewer workers doing the work AI can’t, fewer to no workers running an AI-first enterprise, workers using AI to work better and do more and innovative workers combining with AI to surpass the frontiers of knowledge.
Poitevin urges executives and IT leaders to prepare for all of them.
“The ripple effects of AI will make each scenario a reality. Leaders need to invest in both types of designs but emphasize what is possible with AI, embracing an abundance mindset – a mindset whereby AI helps leaders to tackle today and tomorrow’s challenges in new ways.”
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