OpenAI says tens of millions of people are using ChatGPT on a daily basis for questions about health concerns.
In a new episode of the OpenAI podcast, OpenAI Head of Health Dr. Nate Gross says patients are increasingly turning to AI tools like ChatGPT throughout the year.
According to Gross, health-related queries are one of the biggest drivers of user conversations in ChatGPT.
“In fact, 900 million people now use ChatGPT per week. And if you look at how many are doing health-related queries, it’s about one in four in a given week. So that’s 40 million people per day. And so our strategy in health is as much proactive as it is reactive and stepping up to the responsibility and the opportunity to do good that comes with that strong consumer demand.”
Gross says OpenAI is responding to consumer demand for health-related conversations by ensuring that user data remains private and protected.
“And so with ChatGPT Health, we have created a space to keep these conversations not just secure, but empowered. So when I say secure, of course, encrypted, with this essentially one-way valve protecting your conversations. So these extra security layers, these protections to make sure that we will never train on users’ health care data, combined with empowerment, really.”
The OpenAI executive also notes that ChatGPT is far better than search engines for patients because the AI chatbot has memory to retain user context.
“Search engines that people have used before to navigate health have amnesia. They’re one size fits all. And I think context really matters in health care. And so building a series of features and technology hooks to help patients bring in their own context that they choose to, so that each time they choose to engage with AI, it’s grounded in their own context, is a key reason why we’ve built this ChatGPT for Health Foundation.”
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