JPMorgan Chase and Bank of America are accelerating their artificial intelligence agendas, each with different blueprints for the future of finance.
JPMorgan Chase, the largest bank in the US by market capitalization, says it is being “fundamentally rewired” for the AI era, reports CNBC.
JPMorgan’s effort centers on a proprietary platform called LLM Suite, which aggregates leading large language models from OpenAI and Anthropic. Fed with internal data every eight weeks, the system is designed to give employees AI agents capable of handling complex, multistep tasks across banking operations.
Says JPMorgan chief analytics officer Derek Waldron,
“The broad vision that we’re working towards is one where the JPMorgan Chase of the future is going to be a fully AI-connected enterprise.”
Waldron highlights the platform’s ability to build an investment banking presentation in about 30 seconds, a task that would previously have taken junior bankers several hours to complete. Waldron says the bank has already given access to roughly 250,000 employees, excluding branch and call-center staff, with half reportedly using it daily.
“Every employee will have their own personalized AI assistant; every process is powered by AI agents, and every client experience has an AI concierge.”
Meanwhile, Bank of America’s move is narrower but already live. Its Global Payments Solutions division unveils AskGPS, an in-house generative AI tool trained on more than 3,200 internal documents and presentations. The assistant allows staff to answer complex client questions in seconds, potentially saving tens of thousands of work hours annually.
Says Mark Monaco, head of GPS at Bank of America,
“AskGPS turns institutional knowledge into real-time intelligence. It’s more than a search tool—it’s a strategic engine, helping our teams respond faster and deliver the kind of clarity and advice clients expect in today’s environment.”
The AI assistant directly benefits Bank of America clients through faster turnaround on product and onboarding inquiries, more tailored solutions grounded in vetted internal resources, and enhanced strategic guidance, as bankers leverage AI to surface best practices and precedents across industries.
Says Jarrett Bruhn, head of data and AI for GPS,
“AskGPS is a bold leap forward in how we harness GenAI across the enterprise. By turning static content into dynamic intelligence, we’re not just improving access—we’re transforming how our teams learn, respond and lead with insight.”
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