The CEO of financial services Block says he’s rebuilding the company by focusing on three core employee roles that all leverage intelligence tools.
In a new Sequoia Capital interview, Jack Dorsey outlines a new company structure that relies on AI and agents to boost productivity and business outcomes.
Dorsey says the first type of role is what he calls ICs, or the builders and operators of the company.
“This is a salesperson, it’s an engineer, it’s a designer, a product person. They’re actually working with the tools to build or to operate the company. They’re augmented because they have access to agents.
So one person can potentially do the work or explore the breadth that it would take a team or 10 people to do in the past. So that’s number one.
And I think there’s a durable human skill that lasts there, which is judgment and taste and creativity.”
The next type of role is DRIs, which focus on understanding customers’ pain points.
“That’s someone who can own the customer outcomes. They’re putting a strategy together. They’re understanding what roadmap allows us to solve customer needs and problems. And they’re assembling a team of these ICs to get something done.
The durable human skill there is ownership and accountability. They’re really owning the outcomes and whether something is failing or not.”
The last type of role involves helping ICs and DRIs improve.
“And then the last role would be what we consider managers today, which we’re calling a player-coach. This is someone who is building the capability and the capacity of other humans and their craft, but instead of telling them how to do it, they’re showing them how to do it by doing the work.”
Dorsey appears to be outlining a flat company structure that focuses on execution, ownership and mentorship rather than the traditional hierarchical management.
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